To our valued community of members,
Our priority is always the safety of our members, staff and our community. Maintaining clear and transparent lines of communication during this uncertain time is also very important. As we continue to monitor developments around the world and in our communities, we want to provide you with an update about how the COVID-19 outbreak will affect.
While the Public Health Agency of Canada continues to monitor and provide guidance in regards to the current outbreak of COVID-19, we have made the difficult decision to temporarily close Allez Up. This is a proactive closure in an effort to do our part in slowing down the transmission of COVID-19 in our communities. To be clear, we are not currently aware of any cases of COVID-19 within Allez Up or within our community of members.
We will be closed temporarily until March 28th, at which time we will make a decision to remain closed or to reopen. Our decision will be based on the updates and guidance provided by the Public Health Agency of Canada and their assessment of the evolving situation across Canada. We will also rely on the guidance of the health and municipal authorities here in Quebec. In the meantime, we will continue to monitor this rapidly evolving situation and will provide updates to our member community as they become available.
The decision to close is not one we take easily or lightly. The livelihoods of many people, many or all of whom are well known to our members, depend on Allez Up remaining open.
Our family is committed to supporting our incredible employees throughout this closure, and for this reason we took the time to assess the impact that this voluntary action would have on them.
All memberships will be put on pause for this temporary closure. Cancellation requests will not be possible during this period.
We will also take advantage of this period to do a deep-clean of the gym. We will make sure to open with a "reset".
Please stay informed, stay calm and stay healthy,
Much love and appreciation for you, our clients,
When will Allez Up reopen?
Unfortunately, at the moment, Allez Up is closed for an indefinite period of time. We continue to monitor the situation of COVID-19 around the world and in our communities. Allez Up is committed to maintaining the precautionary and closure prevention measures put in place by the government.
Stay informed by following our social media for regular updates.
No need to worry. When we officially reopen, we will adjust the end date of all prepaid memberships to compensate for the exact duration of the closure.
We offer a range of possibilities. You can choose to support Allez Up by filling out this form. Please note that by default, your membership will be automatically frozen free of charge.
Climbing 101 (Escalade 101) et Bouldering 101 (Bloc 101)
Reservations for our introduction to climbing and bouldering courses are obviously cancelled for the duration of the gym's closure. All affected clients will be contacted at the time of reopening to find a new suitable date for their course. They will be given priority over clients who did not previously have a reservation.
What about the week of free climbing included in the course?
All clients who have completed the course but have not yet passed their accreditation test will be able to redeem the free week following their accreditation, as planned, once the gym reopens. Weeks that were already started when the gym closed will be dealt with in the same way as prepaid memberships (see above).
Our instructor will contact each client with a lead class scheduled during the closure of the gym. Clients who have already taken the first of the two classes will have priority booking.
Competitive / Pre-Competitive / Development Teams
As of March 10th, all team costs have been covered. Allez Up will put a prorated credit for the 2020/2021 season in your child's account. In the event that your child does not join the Allez Up team for the next season, a prorated refund will be granted when the gym reopens. Refunds will be processed individually.
Allez Up will provide a prorated credit for the next Discovery session or for the 2020 summer day camp in your child's account. In the event that your child does not resume activities at Allez Up, a prorated refund will be granted when the gym reopens. Refunds will be processed individually.
Is the summer day camp cancelled?
Allez Up is still working on organizing the 2020 summer day camp. We are still taking online registrations on our website. In the event that it is still not possible for us to offer the service, we will reimburse all participants.
LOST & FOUND AND RESOLING
Lost & Found
The lost & found bin will be available to customers when the gym reopens.
All pairs of shoes that were dropped off for resole before the gym closed will be ready and available for pick up when the center reopens. It will not be possible to pick them up before then. In case of an emergency, please contact Marc Dostie (514-257-7628).
If the FAQ section does not answer your questions, please send us an email at email@example.com and we will try to answer your question. We thank you in advance for your patience and understanding.