CANCEL A RESERVATION

Below you will find two ways to simplify your cancellations.

ON YOUR PHONE WITH THE ROCK GYM PRO APP

You can download the app from the App Store and Google Play.

APP STORE  GOOGLE PLAY  

CONNECT YOURSELF


Select the Allez Up Climbing Center to log in

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ACCESS YOUR RECENT BOOKINGS


Create your user profile and click on My Recent Online Bookings to access all bookings made from your Rock Gym Pro profile.

CANCEL YOUR RESERVATION


Cancel your reservation directly in the app.

Please note that you can cancel a reservation up to 6 hours before the start of the session. After this time, you must call the reception. If you paid for your climbing session, it will be automatically refunded and you will receive a confirmation by email.

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ONLINE ON OUR WEBSITE WITH YOUR PROFILE

Reserve on our website and create a profile.

MAKE A RESERVATION 

CREATE YOUR USER PROFILE


After selecting your climbing time slot, create your user profile at the tope right of the booking page.  By creating your user profile, you will be able to keep track of your information and quickly manage your reservations.

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ACCESS YOUR BOOKINGS


Click on My Recent Online Bookings to access all bookings made from your Rock Gym Pro profile.

CANCEL YOUR RESERVATION


Please note that you can cancel a reservation up to 6 hours before the start of the session. After this time, you must call the reception. If you paid for your climbing session, it will be automatically refunded and you will receive a confirmation by email.

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