COVID-19 FAQ

RE-OPENING & SUPPORT

Unfortunately, at the moment, Allez Up is closed for an indefinite period of time. We continue to monitor the situation of COVID-19 around the world and in our communities. Allez Up is committed to maintaining the precautionary and closure prevention measures put in place by the government.

Stay informed by following our social media for regular updates.

 

Since announcing the closing of the facility in light of the Covid-19 pandemic, we have been blown away by the outpouring of emails and messages of support during these uncertain times. To our surprise so many of these messages were from members volunteering to keep their membership active throughout this crisis as a way to support Allez Up through this difficult time, or asking about other ways they can help.

We are so moved by this gesture, and have been thinking of how we can pay it forward as we know that many members of our community will be hit hard by the financial impact this pandemic is having.
So we've come up with an idea. We would -- with great humility and tremendous gratitude -- accept this help and promise to pay it forward in the following way:

For every month of membership that is kept going now, during the closures, we will, upon reopening, offer 1 month of membership to another climber who has found themselves in difficult times because of the covid-19 pandemic. 1 good deed for 1 good deed. 

Accepting your help today will help ensure that we weather the storm to make sure that Allez Up is there for its community of climbers and employees once this is all over. 
 

KEEP MY MEMBERSHIP ACTIVE

 

MEMBERSHIPS

No need to worry. When we officially reopen, we will adjust the end date of all prepaid memberships to compensate for the exact duration of the closure.

 

We offer a range of possibilities. You can choose to support Allez Up by filling out this form. Please note that by default, your membership will be automatically frozen free of charge.

 

COURSES

Reservations for our introduction to climbing and bouldering courses are obviously cancelled for the duration of the gym's closure. All affected clients will be contacted at the time of reopening to find a new suitable date for their course. They will be given priority over clients who did not previously have a reservation.

 

All clients who have completed the course but have not yet passed their accreditation test will be able to redeem the free week following their accreditation, as planned, once the gym reopens. Weeks that were already started when the gym closed will be dealt with in the same way as prepaid memberships (see above).

 

Our instructor will contact each client with a lead class scheduled during the closure of the gym. Clients who have already taken the first of the two classes will have priority booking.

 

JUNIOR TEAMS

As of March 10th, all team costs have been covered. Allez Up will put a prorated credit for the 2020/2021 season in your child's account. In the event that your child does not join the Allez Up team for the next season, a prorated refund will be granted when the gym reopens. Refunds will be processed individually.

 

Allez Up will provide a prorated credit for the next Discovery session or for the 2020 summer day camp in your child's account. In the event that your child does not resume activities at Allez Up, a prorated refund will be granted when the gym reopens. Refunds will be processed individually.

 

DAY CAMP

Allez Up is still working on organizing the 2020 summer day camp. We are still taking online registrations on our website. In the event that it is still not possible for us to offer the service, we will reimburse all participants.

 

LOST & FOUND AND RESOLING

The lost & found bin will be available to customers when the gym reopens.

 

All pairs of shoes that were dropped off for resole before the gym closed will be ready and available for pick up when the center reopens. It will not be possible to pick them up before then. In case of an emergency, please contact Marc Dostie (514-257-7628).

 

If the FAQ section does not answer your questions, please send us an email at info@allezup.com and we will try to answer your question. We thank you in advance for your patience and understanding.