No need to worry. When we officially reopen, we will adjust the end date of all prepaid memberships to compensate for the exact duration of the closure.
Reservations for our introduction to climbing and bouldering courses are obviously cancelled for the duration of the gym's closure. All affected clients will be contacted at the time of reopening to find a new suitable date for their course. They will be given priority over clients who did not previously have a reservation.
All clients who have completed the course but have not yet passed their accreditation test will be able to redeem the free week following their accreditation, as planned, once the gym reopens. Weeks that were already started when the gym closed will be dealt with in the same way as prepaid memberships (see above).
Our instructor will contact each client with a lead class scheduled during the closure of the gym. Clients who have already taken the first of the two classes will have priority booking.
As of March 10th, all team costs have been covered. Allez Up will put a prorated credit for the 2020/2021 season in your child's account. In the event that your child does not join the Allez Up team for the next season, a prorated refund will be granted when the gym reopens. Refunds will be processed individually.
Allez Up will provide a prorated credit for the next Discovery session or for the 2020 summer day camp in your child's account. In the event that your child does not resume activities at Allez Up, a prorated refund will be granted when the gym reopens. Refunds will be processed individually.
Allez Up is still working on organizing the 2020 summer day camp. We are still taking online registrations on our website. In the event that it is still not possible for us to offer the service, we will reimburse all participants.
The lost & found bin will be available to customers when the gym reopens.
If the FAQ section does not answer your questions, please send us an email at email@example.com and we will try to answer your question. We thank you in advance for your patience and understanding.