Allez Up is looking to build a strong team for its downtown block location. We are now accepting applications for the full-time position of Operations Manager.
Allez Up is committed to providing high quality climbing facilities to its community and we strongly believe that the team that staffs and runs the facility is an essential and vital component to the success of this business.
As such, we are looking for an individual with excellent customer service and administrative skills. Through his/her leadership, the candidate will be responsible for establishing and maintaining d'Allez Up's culture and values: respect; fun; professionalism; collaboration; and safety within the gym staff and the community.
The Manager is responsible for managing all aspects of gym operations, programming and facilities. This person must be able to see the big picture of the business as well as the details of daily operations. This position reports to the General Manager. They work together to set and achieve the goals of the business.
Leads the supervisory team and all center staff with the goal of providing the best experience for our customers.
Fosters a welcoming and inclusive climbing community.
Develops and implements a progressive workplace culture.
Sets the schedule according to the needs of the gym
Manages the operating system (Rock Gym Pro)
Controls inventory levels and maintains inventory
Maintains discipline and professionalism of managers and staff, and ensures quality management through ongoing staff training.
Ensures communication with all staff to keep the team well informed and competent.
Develops and oversees the execution of the risk management plan
Carries out all projects that benefit the company in an autonomous manner
Develops and implements processes within the company to drive change and growth
Recruit, develop and coach a passionate, service-oriented and collaborative team.
REQUIRED
Experience in personnel management or team leadership.
Excellent communication and customer service skills.
Management experience in the climbing industry or in other service or fitness industries.
Strong work ethic and positive attitude.
Through their leadership, the candidate is able to foster staff development and a strong sense of belonging.
Established relationships within the climbing community and the ability to leverage networking to build a strong community within the facility.
Ability to work independently and effectively manage priorities.
Ability to facilitate problem-solving and handle difficult situations with sound judgment.
Proficiency with organizational tools such as web applications, MS Office, Google Drive, and point-of-sale systems.
Ability to make effective decisions in high-pressure situations.
Strong administrative skills: organized and goal-oriented.
Strong observational skills for risk management.
Passion for climbing and a desire to engage with and help build the local climbing community.
Fluency in spoken and written French and English: the position requires the manager to regularly communicate with English-speaking counterparts in other provinces and with U.S.-based service providers.
ASSETS
Skills in bouldering, sport climbing, and trad climbing.
Experience with Rock Gym Pro software.
Current certifications in First Aid, CPR, and AED.
ENVIRONMENTAL AND PHYSICAL REQUIREMENTS
Responsibilities and time are divided between shifts and administrative duties.
Minimum requirement of four shifts per week, including one weekend day.
Evening availability required.
Confident and comfortable working in a high-traffic environment.
Ability to stand and walk continuously for extended periods of time.
Ability to climb, crouch, crawl, balance, and kneel.