CUSTOMER SERVICE

Allez Up is looking to expand its team. We are therefore now accepting applications for the full-time or part-time position in customer service. Allez Up is looking for highly motivated people to provide unparalleled hospitality and support while aiming for unparalleled customer service.

Allez Up is committed to its community to provide high quality climbing facilities and we firmly believe that the team that occupies and animates the premises is an essential and essential component to the success of this company.

As such, we are looking for a person with an exceptional work ethic, unfailing rigor, a positive attitude and a high and constant level of performance. These individuals will focus on customer service, community development and be able to teach climbing safety techniques in a unique environment.

  • Remuneration according to experience and seniority
  • Free access to all ALLEZ UP and UPLIFY centers (9 in Canada) 
  • Access to free classes and training programs
  • Discounts with our partners and in our pro-shop (Petzl, Black Diamond, Evolv etc.)
  • First contact with the customer

    Promote a positive customer experience

    Build relationships with members and guests

    Manage members' day-to-day access to the center

    Complete transactions in our operating system

    Respond to customer needs on site or over the phone

    Direct customers to the right products

    Make reservations

    Maintain the cleanliness of the center

    Ensure inventory management

REQUIRED

Fluency in spoken and written French and English

A strong work ethic and positive attitude

Exceptional customer service skills and the ability to communicate effectively

Friendly personality, open-minded character

Experience in a similar or relevant field

Acute observation skills for risk management

Climbing experience and a strong passion for this sport

Minimum requirement of three (3) shifts per week for a total of hours ranging from 18 to 22hours.

Evening and weekend availability required

 

FAVORITED

Skills in the disciplines of bouldering, sport climbing and traditional climbing

Experience with Rock Gym Pro software

Current certifications in first aid, CPR and DEA.

Certified Personal Trainer

Prior restaurant experience

 

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS

Confident and comfortable working in a high traffic environment

Constantly standing and walking for long periods of time

Ability to repeatedly lift, push, pull and carry over 50 lbs.

Ability to climb, crouch, crawl, balance and kneel