Allez Up is looking to expand its team. We are therefore now accepting applications for the full-time or part-time position in customer service. Allez Up is looking for highly motivated people to provide unparalleled hospitality and support while aiming for unparalleled customer service.
Allez Up is committed to its community to provide high quality climbing facilities and we firmly believe that the team that occupies and animates the premises is an essential and essential component to the success of this company.
As such, we are looking for a person with an exceptional work ethic, unfailing rigor, a positive attitude and a high and constant level of performance. These individuals will focus on customer service, community development and be able to teach climbing safety techniques in a unique environment.
First contact with the customer
Promote a positive customer experience
Build relationships with members and guests
Manage members' day-to-day access to the center
Complete transactions in our operating system
Respond to customer needs on site or over the phone
Direct customers to the right products
Maintain the cleanliness of the center
Ensure inventory management
Fluency in spoken and written French and English
A strong work ethic and positive attitude
Exceptional customer service skills and the ability to communicate effectively
Friendly personality, open-minded character
Experience in a similar or relevant field
Acute observation skills for risk management
Climbing experience and a strong passion for this sport
Minimum requirement of three (3) shifts per week for a total of hours ranging from 18 to 22hours.
Evening and weekend availability required
Skills in the disciplines of bouldering, sport climbing and traditional climbing
Experience with Rock Gym Pro software
Current certifications in first aid, CPR and DEA.
Certified Personal Trainer
Prior restaurant experience
ENVIRONMENTAL AND PHYSICAL REQUIREMENTS
Confident and comfortable working in a high traffic environment
Constantly standing and walking for long periods of time
Ability to repeatedly lift, push, pull and carry over 50 lbs.
Ability to climb, crouch, crawl, balance and kneel