CUSTOMER SERVICE

Allez Up is looking to expand its team. We are therefore now accepting applications for the full-time or part-time position in customer service. Allez Up is looking for highly motivated people to provide unparalleled hospitality and support while aiming for unparalleled customer service.

Allez Up is committed to its community to provide high quality climbing facilities and we firmly believe that the team that occupies and animates the premises is an essential and essential component to the success of this company.

As such, we are looking for a person with an exceptional work ethic, unfailing rigor, a positive attitude and a high and constant level of performance. These individuals will focus on customer service, community development and be able to teach climbing safety techniques in a unique environment.

APPLY
  • Remuneration according to experience and seniority
  • Free access to all ALLEZ UP and UPLIFY centers (9 in Canada) 
  • Access to free classes and training programs
  • Discounts with our partners and in our pro-shop (Petzl, Black Diamond, Evolv etc.)

  • First contact with the customer

    Promote a positive customer experience

    Build relationships with members and guests

    Manage members' day-to-day access to the center

    Complete transactions in our operating system

    Respond to customer needs on site or over the phone

    Direct customers to the right products

    Make reservations

    Maintain the cleanliness of the center

    Ensure inventory management

REQUIRED

  • Strong work ethic and positive attitude

  • Exceptional customer service skills and ability to communicate effectively

  • Friendly personality and open-minded character

  • Experience in a similar or relevant field

  • Strong observational skills for risk management

  • Climbing experience and a strong passion for the sport

  • Minimum requirement of three (3) shifts per week, for a total of 18 to 22 hours

  • Evening and weekend availability required

  • Fluency in both spoken and written French and English. The position requires the employee to intervene in risky situations and regularly provide corrections regarding safety procedures, conduct certifications, or teach technical courses in either English or French.

 

ASSETS

  • Skills in bouldering, sport climbing, and trad climbing

  • Experience with Rock Gym Pro software

  • Current certifications in First Aid, CPR, and AED

  • Certified personal trainer

  • Previous experience in the food service industry

 

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS

  • Confident and comfortable working in a high-traffic environment

  • Ability to stand and walk continuously for extended periods of time

  • Ability to climb, crouch, crawl, balance, and kneel