Allez Up is looking to build a strong team for its downtown block location. We are now accepting applications for the full-time position of Operations Manager.
Allez Up is committed to providing high quality climbing facilities to its community and we strongly believe that the team that staffs and runs the facility is an essential and vital component to the success of this business.
As such, we are looking for an individual with excellent customer service and administrative skills. Through his/her leadership, the candidate will be responsible for establishing and maintaining d'Allez Up's culture and values: respect; fun; professionalism; collaboration; and safety within the gym staff and the community.
The Manager is responsible for managing all aspects of gym operations, programming and facilities. This person must be able to see the big picture of the business as well as the details of daily operations. This position reports to the General Manager. They work together to set and achieve the goals of the business.
Leads the supervisory team and all center staff with the goal of providing the best experience for our customers.
Fosters a welcoming and inclusive climbing community.
Develops and implements a progressive workplace culture.
Sets the schedule according to the needs of the gym
Manages the operating system (Rock Gym Pro)
Controls inventory levels and maintains inventory
Maintains discipline and professionalism of managers and staff, and ensures quality management through ongoing staff training.
Ensures communication with all staff to keep the team well informed and competent.
Develops and oversees the execution of the risk management plan
Carries out all projects that benefit the company in an autonomous manner
Develops and implements processes within the company to drive change and growth
Recruit, develop and coach a passionate, service-oriented and collaborative team.
REQUIRED
Experience in people management or team leadership.
Excellent communication and customer service skills
Management experience in the climbing industry or other service or fitness industries.
Strong work ethic and positive attitude.
Through leadership the individual is able to foster staff development and their sense of belonging.
Have relationships within the climbing community and know how to use networking to build a strong community within the center.
Work independently and ensure good priority management.
Facilitate problem solving and manage difficult situations with good judgment.
Proficiency in organizational tools such as web applications, MS Office,Google Drive and point of sale tools.
Ability to make effective decisions in high pressure situations.
Administrative excellence: be organized and goal-oriented.
Keen observation skills for risk management.
Passionate about climbing and willing to integrate and build the local climbing community.
PREFERRED
Skilled in the disciplines of bouldering, sport climbing and traditional climbing
Experience with Rock Gym Pro software
Current certifications in first aid, CPR and AED.
ENVIRONMENTAL AND PHYSICAL REQUIREMENTS
Responsibilities and time are split between shifts and administrative duties.
Minimum requirement of four shifts per week, including one weekend day.
Evening availability.
Confident and comfortable working in a high traffic environment.
Consistently stand and walk for long periods of time.
Ability to climb, crouch, crawl, balance and kneel.